We know that being able to get in touch with your treating team or health professional easily is important and many people prefer to be able to make contact online or on text message.

We are reviewing how our Mental Health, Drug and Alcohol staff make contact with people who are using our services. In particular, we are looking at how we use text messages (SMS) to get in touch.

It's really important that we know what people using our services prefer and think, about different ways of communicating with us, so we are asking for your opinions on texting as part of our services.

Your opinion

We value your perspectives. During April, we invited the community to share their experiences and preferences around communicating with your care team.

This information will help us to develop clear guidance for all Mental Health, Drug and Alcohol staff on when and how to use text messaging to communicate with people accessing our services.

The consultation is now closed but will we post an update on this page soon.

If you have questions about this topic or would like to share your thoughts, please get in touch with us on mlhd-mhda-experiences@health.nsw.gov.au

Update - consultation now closed

Thanks for your interest! This consultation has now closed. Check back on this page for updates on what we learnt and next steps.