MHDA Experiences (“the site”) is the Online Consultation platform provided by Murrumbidgee Local Health District’s Mental Health, Drug and Alcohol directorate.

This site is owned and operated by Murrumbidgee Local Health District, Mental Health, Drug and Alcohol directorate using software licensed from Social Pinpoint Pty Ltd (ACN 164 471 425). References to “We” and “Us” as used in these terms refers to site administrators from Murrumbidgee Local Health District, Mental Health, Drug and Alcohol directorate and Social Pinpoint Pty Ltd.

It provides a way for people living in the Murrumbidgee region who have lived experience of mental health, drug or alcohol issues to provide input and share experiences to help improve the Mental Health, Drug and Alcohol services provided by Murrumbidgee Local Health District.

1. Using this site

By accessing and using this site, you are agreeing that you understand and accept these Terms of Use, which include our Privacy Statement and Moderation and Community Guidelines. Please read all the terms carefully.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms of Use (including the Privacy Statement).

Who can use this site?

Everyone who has internet access and a web browser is able to visit MHDA Experiences. If you would like to participate in interactive components such as commenting or providing feedback to projects, you may need to register.

These Terms of Use apply to everyone who uses the site regardless of whether you are a registered user.

What are the conditions with a user’s account?

While using the site, you must not violate any applicable laws and regulations.

It is our duty to protect the confidentiality of personal information you provide on our site in accordance with our Privacy Statement.

When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service.

You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the site that has been provided by the users of the site.

Any content posted by you is subject to the rules of our Moderation and Community Guidelines. Your contribution to the site may be edited, removed or not published if we consider it inappropriate or harmful. Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself by using a pseudonym. We encourage users to choose a username which protects their privacy.

What do we require from users of MHDA Experiences?

You must understand and agree that, without limitation:

  • all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
  • you are prohibited from advertising or offering to sell or buy any goods and services
  • you cannot transmit content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware
  • you cannot collect or store personal data about other users of the site
  • you cannot impersonate any person or entity
  • you cannot interrupt or interfere with the site or servers or networks connected to the site
  • you cannot attempt to gain unauthorised access to the site or other user accounts.
Suspension or Termination of Access

We can suspend or terminate your access to and/or account in MHDA Experiences immediately, without prior notice, including without limitation if you breach the Terms.

This may include deactivating or deleting your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.


Murrumbidgee Local Health District its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

2. Registering with MHDA Experiences

If you decide to register with MHDA Experiences, you will be asked to provide information about yourself. We will rely on the information that you provide when you register. We will assume it is accurate and current unless you tell us that it has changed. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

Any user thought to be providing misleading information, misrepresenting their identity or misusing the service will have their registration suspended.

How we protect and use your information is explained in our Privacy Statement.

When you register with MHDA Experiences we will ask you to choose a password. Please do not tell anyone else your password as you are responsible for all activities that occur on this service through your account.

We will use reasonable efforts to protect the confidentiality of content you provide. However, we cannot guarantee that we will be able to wholly protect your information from improper purposes by unauthorised third parties. You acknowledge that there are risks inherent in internet connectivity that could result in the loss of your privacy, confidential information and property.

If you believe your account has been compromised or hacked, please inform us immediately so we can take appropriate action.

Cancelling your registration

You can cancel your registration with MHDA Experiences at any time.

Content that you have posted to MHDA Experiences may remain on the service even after you have cancelled your registration and may be included in reports as part of consultation processes.

All of the terms in these Terms of Use (including the Privacy Statement) survive the cancellation of your registration.

Cancelling your subscription to MHDA Experiences communications

You can choose to receive updates from MHDA Experiences by email. If you then change your mind, you can unsubscribe at any time by following the process set out in the emails that we send you or by altering the settings in your user profile.

3. Posting content on MHDA Experiences

If you have registered with MHDA Experiences, or are taking part in an activity which is open to the public, you can post comments and upload content to the service.

It is important to us that the service is suitable and safe for everyone who is using it. There are some rules about what you can and cannot post on the site. These rules are explained in the Moderation and Community Guidelines. By agreeing to these Terms of Use you also agree to comply with the Moderation and Community Guidelines.

Some projects will display comments publicly to allow other users to interact and provide their thoughts. We suggest you select a username which protects your privacy when posting comments and feedback that is publicly visible.

If you wish to provide confidential information, please contact us to arrange an alternative way to respond.

To allow you to choose whether to take part, each consultation activity will provide you with the following information:

  • The project that you are contributing to.
  • Who is leading the project and their contact information.
  • How you can take part and provide your input and who sees this information.
  • What will happen to the information or feedback you provide.
  • Important dates and stages of the project
Do we monitor the content posted on MHDA Experiences?

We monitor the content posted on MHDA Experiences on a regular basis during business hours, but it is not possible to monitor all content submitted to the service at all times. This means that from time to time you may see inappropriate content on the site before we can remove it in accordance with the Moderation and Community Guidelines.

If you wish to report content that you believe is inappropriate, or suggests the user is at risk of harm, you can do so by using the reporting function.

Although we monitor public submissions to the site, we do not assume responsibility for third-party content posted on the service. We do not make any warranties, express or implied, as to the timeliness, integrity, accuracy, appropriateness, legality, reliability or quality of the content posted on MHDA Experiences.

When will we edit and remove content from MHDA Experiences?

You understand and agree that we have ultimate editorial control over the site and may edit, remove or not publish any content from the site at any time for any reason. Without limiting this right, where we identify content that is inaccurate, offensive, inappropriate or contravenes the Community Guidelines or any other terms in these Terms of Use, we may delete the content.

If you violate these Terms of Use (including the Moderation and Community Guidelines), then we may suspend your account or ban you from using MHDA Experiences.

Who is responsible for the content posted on MHDA Experiences?

MLHD Mental Health, Drug and Alcohol directorate will post project information and consultation activities to MHDA Experiences. This information is accurate at the time of posting however the scope, details or direction of the project, service or consultation may change at any time.

All of the content that an individual user posts to the site is their sole responsibility and reflects their own views and experiences. MLHD Mental Health, Drug and Alcohol directorate is not responsible for the content that is posted by users to MHDA Experiences. MLHD Mental Health, Drug and Alcohol directorate does not verify the accuracy of the views or material contained in the contributions of members of the public.

What if you don’t like the content in MHDA Experiences?

If you object to any content on MHDA Experiences due to it being inaccurate, offensive, inappropriate or in breach of the Community Guidelines or any other Terms of Use, please use the reporting function or contact us.

All reports will be evaluated and if your objection is upheld the content will be hidden from public view. Please note that we reserve the exclusive right to make the final determination of what is inaccurate, inappropriate or offensive. If we do not uphold your objection, we will communicate to you why your objection was not upheld (provided that we have your valid contact information).

4. Technical Issues with MHDA Experiences

Access to MHDA Experiences relies on internet and network technologies outside of our control. We do not guarantee that you will be able to continually access the service without interruption.

We are not liable for any loss, damage, cost or expense resulting from any delay in operation or transmission, communications failure, internet access difficulties or malfunction in equipment or software. If you have difficulties accessing MHDA Experiences please contact us.

5. Intellectual Property

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Murrumbidgee Local Health District, Mental Health, Drug and Alcohol Directorate and its suppliers and licensors. Murrumbidgee Local Health District, Mental Health, Drug and Alcohol Directorate owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property.

You confirm that you own or have the right to use any copyright material included in your content and that you are not infringing any person’s rights by submitting the content to MHDA Experiences.

6. Governing Law

These Terms shall be governed in accordance with the laws of New South Wales, Australia, without regards to its conflict of law provisions.

7. Variation

We may revise these Terms of Use (including the Moderation and Community Guidelines, and Privacy Statement) at any time and with or without notifying you.

The updated Terms of Use will apply to you from the time that they are posted on MHDA Experiences. You should visit this page from time to time and review the current Terms of Use because they are binding on you.

We may modify or discontinue any information or features that form part of MHDA Experiences any time, with or without notice to you, and without liability.

8. Contact Us

If you have any questions about these Terms, please contact us.