Thank you for your interest in the Safeguards service. This page will let you know more about this service as it is developed, and how you can share your input to help it be a service which meets the needs of young people and their families in Murrumbidgee.


In June 2021, the NSW Government announced new funding for mental health as part of the 2021-2022 State Budget.

This included the funding of 25 ‘Safeguards’ – Child and Adolescent Mental Health Response Teams across NSW.

Safeguards Teams are a new dedicated Child and Adolescent Mental Health Service (CAMHS) designed to provide care to young people aged 0-17 years who are experiencing acute mental health distress.

The Teams are community based and will provide rapid, mobile, intensive and flexible short-term support to help during a mental health crisis. They will provide extended hours mental health services and partner with relevant health services to ensure 24/7 support to young people and families while in crisis.

The Teams will respond to young people in their schools, homes and communities and in hospital-based settings (Emergency Departments, hospital wards), through face to face, phone and telehealth appointments.

Murrumbidgee Local Health District have been funded to provide one Safeguards Team for our communities and is now working on building this new service.

The Safeguards Team service

Many elements of the Safeguards Teams service have been designed by NSW Health to best respond to the needs of children and young people in crisis, and their families.

We know that the Safeguards Teams will:

  • Be delivered by Murrumbidgee Local Health District as part of the Child and Adolescent Mental Health Service (CAMHS),
  • Provide care for people aged 0 - 17,
  • Work collaboratively with young people and their families/carers,
  • Provide a rapid response to children and young people experiencing mental health crisis,
  • Be available 7 days per week, over extended hours,
  • Deliver short-term specialist assessment, care coordination, clinical care and therapeutic interventions,
  • Provide care face-to-face, by video link and over the phone,
  • Be recovery-oriented, strengths-based, culturally safe and trauma informed.

Listening to our community

We want to hear from young people and their parents/carers about how this service could work best in our communities and what your needs for crisis care are.

Some of the things we want to know are:

  • What hours should the service run?
  • How would you want to connect with the service?
  • What support would be most helpful to you from a service like this?
  • How would you like a service like this to link in with your other supports, like school, GP or other services?
  • What concerns do you have about using a service like this?

We will be running online community consultations and one-on-one interviews. We also invite people to submit their ideas to our online community brainstorming activity below.

Give your input

We welcome community input to the development of this service. You can take part by:

  • Register for a one-on-one phone discussion with a member of the project team, about your perspectives and ideas for the service ($30 voucher provided in recognition of your time and contribution).
  • Sharing your ideas for the service in our online brainstorming activity (below).
  • Emailing with your feedback or to arrange a time to chat about your input.

We are keen to hear from people with a range of experiences and from diverse backgrounds and identities. If you have a current, or previous experience of mental health crisis, even if you did not use a mental health service at the time, we would love to hear from you. The views of parents and carers of young people who have had an experience of mental health crisis are also important.

Read more about how to take part in the tabs below.

Your ideas

Tell us what you want from the Safeguards service

Let us know how a service like Safeguards would be most useful to you. You might want to think about what hours the service should run, how you would want to contact the service or have appointments and how it should link in with your other supports. You might also have a general idea or suggestion for the service! We look forward to hearing what would be helpful to you. (max 140 characters).

You have 140 characters left
Moderation Policy

24 November, 2021

Claire says:

Something helpful for me would’ve been a person to talk to anonymously and help me work my way out of intense panic attacks.

23 November, 2021

Tiffany says:

This is what your idea will look like! Other visitors to this page can view your suggestion and screen name. All other details are private.

Chat by phone

Young people, parents and carers are invited to take part in an individual phone chat to share your experiences and/or ideas for the Safeguards service.

To take part, please register below and we will contact you to arrange to give you a call at a time that suits you.

To show our gratitude for your valuable time and views on this project, we are offering all participants a $30 gift voucher.

Important information:

  • Individual phone conversations will be with Tiffany Thompson, MHDA Coordinator Consumer Participation Strategy
  • You will be asked for your thoughts on the service and what would be most helpful to young people and their parents/carers during a mental health crisis. You do not have to share details of your own experience if you do not want to.
  • The views and experiences you share with us are confidential. We will make notes of the suggestions given and key points from the discussion, however you will not be identified in these notes, or any further reports produced.
  • We will keep you up-to-date on the development of the service after the consultation and invite any further feedback you may have.

We are hoping to have people from all across Murrumbidgee attend and bring a range of different experiences and views so we welcome your thoughts, no matter your experience, background or location.

Register your interest